Contact information

How to Reach Us

The most efficient way to get in touch with our customer support team is via email. We read and respond to every message we receive.

Customer Support Email: holanestdrop.shop@gmail.com
Response Time: We strive to respond to all inquiries within 24 to 48 hours on business days (Monday through Friday).

Frequently Asked Questions

1. When will I receive my tracking number? Tracking numbers are generated and emailed to you within 1 to 3 business days after your order is processed. Please allow a few days for the shipping carrier to update the status of your package.

2. My order is delayed, what should I do? If your package hasn't arrived within our estimated delivery window (7 to 15 business days for the US / 10 to 18 business days for Canada), please email us with your Order Number, and we will track it down immediately.

3. Can I cancel or change my order? Because we process orders rapidly with our fulfillment center, changes or cancellations can only be made within 12 hours of placing your order. Please email us as soon as possible if you need to make adjustments.